TELEPHONY
Every call reaches the right person.
A cloud phone system, SIP trunk and hosted VoIP: queues, IVR, opening hours and extensions — at the office, on your mobile or from home.
Features
Queues and IVR
Callers reach the right department without being transferred three times.
Routing and call flows
Rules by time of day, by department, by priority.
Extensions everywhere
At the office, on your mobile, at home — the same number.
SIP trunk
Already have a phone system? Connect it to our network and keep your equipment.
Numbers and channels
New DID numbers and extra voice channels, on request.
Customer portal
Balance, detailed call records (CDRs), SIP devices and numbers, all at sip.cloudon.gr.
Three steps
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1
Mapping
We look at how calls come in today, who answers them and where they get lost.
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2
Setup
We set up queues, opening hours, forwarding and extensions, and train your team.
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3
Support
We monitor and adjust as your team changes.
Questions we get asked
What platform does it run on?
The phone system is 3CX, set up and supported by us.
Does it work with the phone system I already have?
Yes, through a SIP trunk: you connect it to the Cloud On network and keep using the same equipment.
How are calls billed?
With prepaid call credit. You can see your balance and your calls at any time in the sip.cloudon.gr portal.